Send us an email to support@misantoremedio.com

Go back to the site

SRx Help Center

It&#x2019;s easy!&#xA0;<ul><li>Select the medication you want and complete the medical intake form with your health history, all from the comfort of your home.</li><li style="font-size: 16px;">&#xA0;A licensed provider will review your medical information to determine if the medication is appropriate for you.</li><li style="font-size: 16px;">&#xA0;If approved, the provider will explain the risks and benefits of the medication, the payment will be processed, and the medication will be shipped to your home or the location of your choice. It will arrive in a discreet package, with no logos or labels indicating its contents.</li></ul>

How does SRx work?

GENERAL QUESTIONS

What is SRx?

Who is SRx for?

What’s included when I order a medication for the first time?

How is my information managed?

Are you accepting health insurance?

Why do I need to register to order a medicine on the SRx platform?

What’s your return and refund policy?

What types of payment do you accept?

Will my card be charged if the doctor doesn’t approve the medication?

When will my credit card be charged?

Why are refills cheaper than the initial order?

PAYMENT INFORMATION

What benefits will I get from subscribing to my prescription?

Can I skip my next delivery?

Is there a minimum subscription term?

Can I cancel my subscription?

What happens to my subscription when my prescription expires?

How can I update my payment information?

MY SUBSCRIPTION

When will my order ship?

How fast is delivery?

How can I track my package?

Does the pharmacy ship outside the United States?

What if I don’t receive my order?

What if my product arrives damaged?

Can I change the shipping address for a newly placed order?

How can I update the delivery address for future refills?

Does the pharmacy deliver to P.O. Boxes?

What kind of packaging will my order arrive in?

Why hasn’t my order been processed yet?

SHIPPING AND DELIVERY

Is a prior prescription required?

Is there a guarantee that my case will be approved?

How quickly will the licensed medical provider review my information?

Can I use the pharmacy of my choice?

How long is the prescription valid, and what is the refill process?

What if the medication doesn’t work as expected?

Will the licensed medical provider speak my language?

Can I contact my licensed medical provider on weekends?

What is the best way to contact my licensed medical provider?

What should I do if I experience a reaction?

Do the licensed medical providers replace my primary care doctor?

Where can I find more information about my medication?

What should I do if my treatment isn’t working?

What happens when my prescription expires?

GENERAL MEDICAL QUESTIONS

Is it legal to prescribe medications online?

Why do I need to upload my driver's license?

Is a video call required?

Is it safe and effective to get a prescription online?

Are the licensed medical providers associated with SRx authorized?

TELEMEDICINE

How does SRx work?Updated 5 months ago