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SRx Help Center

<p>Orders are shipped as soon as the licensed medical provider approves them. All approved orders before 3 p.m. ET will be packed and shipped on the same day. Medications approved after 3 p.m. will be shipped the next business day.</p>

Orders are shipped as soon as the licensed medical provider approves them. All approved orders before 3 p.m. ET will be packed and shipped on the same day. Medications approved after 3 p.m. will be shipped the next business day.

When will my order ship?

SHIPPING AND DELIVERY

What is SRx?

How does SRx work?

Who is SRx for?

What’s included when I order a medication for the first time?

How is my information managed?

Are you accepting health insurance?

Why do I need to register to order a medicine on the SRx platform?

What’s your return and refund policy?

GENERAL QUESTIONS

What types of payment do you accept?

Will my card be charged if the doctor doesn’t approve the medication?

When will my credit card be charged?

Why are refills cheaper than the initial order?

PAYMENT INFORMATION

What benefits will I get from subscribing to my prescription?

Can I skip my next delivery?

Is there a minimum subscription term?

Can I cancel my subscription?

What happens to my subscription when my prescription expires?

How can I update my payment information?

MY SUBSCRIPTION

How fast is delivery?

How can I track my package?

Does the pharmacy ship outside the United States?

What if I don’t receive my order?

What if my product arrives damaged?

Can I change the shipping address for a newly placed order?

How can I update the delivery address for future refills?

Does the pharmacy deliver to P.O. Boxes?

What kind of packaging will my order arrive in?

Why hasn’t my order been processed yet?

Is a prior prescription required?

Is there a guarantee that my case will be approved?

How quickly will the licensed medical provider review my information?

Can I use the pharmacy of my choice?

How long is the prescription valid, and what is the refill process?

What if the medication doesn’t work as expected?

Will the licensed medical provider speak my language?

Can I contact my licensed medical provider on weekends?

What is the best way to contact my licensed medical provider?

What should I do if I experience a reaction?

Do the licensed medical providers replace my primary care doctor?

Where can I find more information about my medication?

What should I do if my treatment isn’t working?

What happens when my prescription expires?

GENERAL MEDICAL QUESTIONS

Is it legal to prescribe medications online?

Why do I need to upload my driver's license?

Is a video call required?

Is it safe and effective to get a prescription online?

Are the licensed medical providers associated with SRx authorized?

TELEMEDICINE

When will my order ship?Updated 5 months ago